Overall Job Summary
This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.
Essential Duties and Responsibilities (Min 5%)
As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements:
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Take the initiative to support selling initiatives (TEAM):
- Thank the Customer
- Engage with the customer and/or pet
- Advise products or services
- Make it Memorable
- Salon Leaders are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Salon Leader be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice:
- Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
- Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills
- Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan
- Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
- Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
- Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
- Safe Pet Handling
- Demonstrating Professionalism
- Equipment Handling and Maintenance
- Ensures the safety and well-being of animals
- Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
- Practice Safety and Sanitization protocols
- Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
- Maintains records of all pet clients to include services provided and vaccination records.
- Operate computer as needed.
- Recovery of store, if needed.
- Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
- Complete all documentation associated with any of the above job duties
- Enforce and follow all salon policies and procedures.
- May also be required to perform other duties as assigned.
Required Qualifications
Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.
Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.
Preferred knowledge, skills or abilities
- Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
- Communicate effectively with Associates and customers
- Display compassion with animals and treat them accordingly
- Exhibit attention to detail
- Read, write and count to accurately complete all documentation
- Problem solving skills
- Basic computer skills
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Working Conditions
- Working environment is favorable, generally working inside with moderate noise.
- Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
- Exposure to wet conditions, particularly when bathing dogs.
- Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
- Exposure to cats and dogs of all sizes, breeds, and temperaments.
- Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
- Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
Physical Requirements
- This position is non-sedentary.
- It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
- It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
- Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
- Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
- Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
- Ability to utilize grooming instruments including shears and dryers.
- Ability to occasionally lift or reach merchandise overhead.
- Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
- Ability to read, write, and count accurately to complete all documentation.
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
- Ability to successfully complete all required training.
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/ her supervisor.
